Why the Philippines?
Below are 8 reasons BPO Heroes has chosen the Philippines and why you should too:
Our BPO Heroes CEO has spent many years working with and building relationships in the Philippines. BPO Heroes foundations were borne from the respect and trust earned from those long-term relationships and immersion in the cultural and business worlds of the Philippines.
The Philippines have taken out the top spot, for the 2nd consecutive year, in the latest Global English Business English Index (BEI) report, ahead of Norway, the Netherlands and the UK with Australia coming in 5th.
See the full report here: Global English - BEI Report
Highly Skilled Talent
Business Process Outsourcing is one of the largest and most dynamic industries in the Philippines. With over 1 million contact center workers, plus countless other industries to source great staff from, the Filipino talent pool is full of experienced college graduates with high-level skill sets. BPO Heroes is able to handpick top quality candidates with the exceptional skills, experience and attributes required by our team and our clients.
BPO Heroes do not employ the cheapest workers, we employ the best and we pay them accordingly. We also pride ourselves on providing ongoing training, mentoring and support to continue to develop our staff from Heroes to Super Heroes.
Cultural Fit and Work Ethics
Filipinos are known for their values, loyalty, hospitality and service-oriented mindset, and this makes them a natural fit for the BPO industry. Together with decades of western influence Filipinos have a strong understanding and ability to relate to Australian vernacular, nuances and culture and adapt to business and work ethics.
BPO Heroes provides a supportive environment based on mutual respect and a desire to succeed. We want to be challenged and we want our Heroes to learn and grow every day.
Our Heroes love working with us and when you love what you do, you give it your everything.
Quality yet cost effective
The difference in operational costs, labour and benefits expenses coupled with the quality of our staff and management team allows BPO Heroes to provide more for less. As a result, our clients see improved efficiency, productivity and profits.
Being in the same time zone as Western Australia and with only a couple of hours difference for Melbourne, Sydney and Brisbane (depending on daylight savings) means that our Heroes can work a range of flexible shifts that work with our clients’ requirements.
Strong Government Support
The Philippines has quickly become one of the fastest moving growing economies and is emerging as a leader in outsourcing destinations.
The government has recognised this growth and economic strength and, in addition to supporting the BPO industry directly, is growing the country’s brand to promote the Philippines further. In 2015 Manila hosted the year-long Asia-Pacific Economic Cooperation (APEC) Summit showcasing its world class services and hosting top world leaders.
The Philippines has introduced, and continues to introduce, a number of Government initiatives to grow the BPO industry and investment such as those granted by the Board of Investments (BOI) and under the Philippine Export Zones Authority (PEZA).