We are committed to protecting your privacy.  This Privacy Policy contains information on how we collect, use, disclose, store and deal with your personal information.  Information we collect is only used to improve our service. 

BPO Heroes Pty Ltd respects your privacy and the confidentiality of information provided by you.  We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth).  Please read our privacy policy below carefully.

Collection of Personal Information

BPO Heroes Pty Ltd will, from time to time, receive and store personal information you enter on our website or give to us in other forms.  You may provide basic contact information such as your name, phone number, address and email address to enable us to contact you, send information, provide updates or process your goods or service order.  We may also collect additional information at other times, including but not limited to, when you provide feedback, change your goods or service level, change email preferences, respond to a survey, or communicate with our customer service team.

Purpose of Collections of Personal Information

The information we collect is use to improve website and service.  We may also use this information for other reasonably expected purposes directly related to the main purpose of collection, including:-

  • processing and delivery of your orders;
  • generating invoices and receipts;
  • performing credit checks and credit reporting;
  • supplying and issuing password and log-in information;
  • maintaining and managing your account;
  • debt recovery actions;
  • dealing with your enquiries and customer service purposes;
  • market analysis and product analysis and development;
  • marketing other products and services to you;
  • staff training; and
  • for any other reasonably expected purpose.

For all other uses or disclosure, we will obtain your consent.

If you do not provide all or part of the information requested, the consequences of this may be that:-

  • we will not adequately be able to carry out our services to you.
  • we may not be able to carry out our services to you at all.

Storage and Security of Personal Information

BPO Heroes Pty Ltd strives to ensure the security, integrity and privacy of all personal information submitted to our site.  Credit card information is not stored by us or on our servers.

Keeping your personal information secure is a high priority.  We take all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure.

If your information is no longer needed, we take all reasonable steps to destroy or permanently de-identify your personal information.

Email Communication

BPO Heroes Pty Ltd may use personal information collected from you to provide you with information and updates or to make you aware of their new and additional products and services from time to time. You may change your email details at any time by advising us in writing via email.  If you wish to cease receiving any such information you may unsubscribe or let us know by email and your request will be actioned as soon as possible.

Third Parties

BPO Heroes Pty Ltd does not and will not share, sell or deal in personal or customer information with any third party other than our service providers who assist us in providing the information and/or services we are providing to you.  To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy.

We may however use in a general sense, without any reference to your name, your information to create marketing statistics, identify user demands and to assist in meeting customer needs generally.  In addition, we may use the information that you provide to improve our website and services but not for any other use.


A cookie is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies do not access information stored on your computer or any personal information.  Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.  However, this may prevent you from taking full advantage of a website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience.  In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords.  These ads may appear on this website or other websites you visit.

Disclosure of Your Personal Information

Personal information is only supplied to a third party supplier when it is required for delivery of goods or services that you have purchased.   We may from time to time need to disclose certain information, which may include your personal information, to comply with a legal requirement.  BPO Heroes Pty Ltd may also use your personal information to protect the legal rights, property or safety of BPO Heroes Pty Ltd, its customers or third parties.

Collection of Non-Personal Information

Any non-personal information, communication and material you send to this site or to use by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis.  We are free to use and reproduce any such information freely, and for any purpose whatsoever.  Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.  You agree that any information you send to this site must be truthful, not violate the rights or others and be legal for us to possess and use.

Links to Other Websites

This website may contain links to other websites.  These links are meant for your convenience only.  Links to third party websites do not constitute control, endorsement, sponsorship or approval of these websites.  Please be aware that BPO Heroes Pty Ltd is not responsible for the privacy practices of such other websites.  We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information.  This privacy statement applies solely to information collected by this website.

Changes to Privacy Policy

To ensure our privacy policy remains current, this policy is subject to change.  We may modify this policy at any time, at our sole discretion, and all modifications will be effective immediately upon our posting of the modifications on this site.  Please return periodically to review our privacy policy.

If you have any questions or concerns about our privacy policy or the use of your personal information, please contact us at admin@bpoheroes.com.